Americans with Disabilities Act Compliance Policy
We recognize the fact that identical treatment may be discriminatory treatment for individuals with disabilities. Therefore, the West Central Arkansas Workforce Centers take positive actions necessary to ensure that qualified individuals with disabilities or persons legally authorized to act on their behalf, have access to all programs, services or activities. We will provide reasonable accommodation to enable access to services, unless doing so causes undue hardship.
The Arkansas Workforce Centers fully comply with the non-discrimination requirements of the Americans with Disabilities Act, Section 504 of the U.S. Rehabilitation Act of 1973 and relevant state statutes that prohibit discrimination in services for individuals with disabilities. The Arkansas Workforce Center does not discriminate on the basis of disability in the administration of or access to its programs, services or activities. We are committed to equal access to our programs and services for people with disabilities or persons legally authorized to act on their behalf.
Under the ADA, a person with a disability is defined as an individual who has a physical or mental impairment that substantially limits one or more major life activities, has a record of such impairment, or is regarded as having such impairment. Major life activities include functions such as caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning and working.
Customers or persons legally authorized to act on their behalf, with disabilities may request a reasonable accommodation in order to access programs and services. This request may be a verbal request to a Workforce Center staff person; however, it is encouraged that the applicant/recipient utilizes the request form developed. The form may be obtained upon request from the Workforce Center staff.
Accommodations may include but are not limited to: exploring alternatives to the traditional interviewing format if the applicant/recipient’s disability precludes an office visit, or other accommodations which may be deemed necessary and reasonable in order to facilitate access to services and programs. The Workforce Center may also offer the following auxiliary aids and services:
- Qualified interpreters, note takers, transcription services, written materials, telephone handset amplifiers, assistive listening devices, assistive listening systems, telephones compatible with hearing aids, closed caption decoders, open and closed captioning, telecommunications devices for deaf persons (TDDs), videotext displays, or aurally delivered materials available to individuals with hearing impairments;
- Qualified readers, taped texts, audio recordings, Brailed materials, large print materials, or other effective methods of making visually delivered materials available to individuals with visual impairments; or
- other accommodations which may be deemed necessary and reasonable in order to facilitate access to services and programs.
The Arkansas Workforce Center will provide these accommodations at no cost to the customer for services or persons legally authorized to act on their behalf. Appropriate reasonable accommodations will be determined through an interactive process which includes the individual with the disability, a staff person and the Executive Director of the One-Stop Center. The customer may be asked to provide documentation from a professional who is licensed or certified to diagnose the respective disability, which would include recommendations on the accommodation.
The EO/ADA Officer is available to counsel the customer and the persons legally authorized to act on their behalf regarding disability rights issues and to receive complaints alleging discrimination on the basis of disability under the ADA.
Customer ADA Request Procedure
A customer with a disability or persons legally authorized to act on their behalf may make a verbal request to a staff person for a reasonable accommodation. The staff person will then forward the request to the Executive Director. If an customer is reluctant to share this information with the staff person, requests may be made directly to Laura Robertson, Executive Director, WCACDCS, 104 S. Rochester, Russellville, AR 72801, tele. 501-620-3543, or TDD (ARS) 1-800-285-1131.
The Executive Director will review and respond to all requests for Reasonable Accommodation. Other participants in the decision making process may include, but are not limited to the customer's medical provider.
All requests will be acknowledged in writing within ten (10) working days and approved or denied within twenty (20) working days of receipt, unless medical or technical evaluation is necessary.
If an customer’s request for reasonable accommodation is not approved, an appeal may be filed by the customer or persons legally authorized to act on their behalf with Ravonna Nichols, EO Officer, WCAPDD, Inc., P O Box 21100, Hot Springs, AR 71903, Phone: 501-525-7577, or TDD (ARS) 1-800-285-1131.
Appeals must be in writing, and filed within fifteen (15) days from the date of disapproval. If assistance is needed in filing the appeal the customer may request assistance from the EO/ADA Officer.